Gaya APA

Haryono,Yudi, . (2008). Kiat-Kiat Menangani Keluahan Tamu di Publicarea Section HouseKeeping Department Hotel Sahid Jaya Solo . Surakarta: STP Sahid Surakarta.

Gaya MLA

Haryono,Yudi, . "Kiat-Kiat Menangani Keluahan Tamu di Publicarea Section HouseKeeping Department Hotel Sahid Jaya Solo". Surakarta: STP Sahid Surakarta, 2008. Text.